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Shipping & Returns

SHIPPING

Shipping is charged at our provider’s rates at the time of dispatch. Orders are generally shipped using UPS Ground. Expedited delivery and additional insurance is available at the request and cost of the buyer. Please inspect goods for damages, defects and discrepancies  upon receipt. Any issues must be reported via email within five (5) days of receipt. Replacements will be dispatched if available.

 

RETURNS

Returns must be requested by email within seven (7) business days of delivery date, please quote the invoice number and reason for the return. Do not ship any returns with our confirmation from Aura Naturale, a reference number may be provided to process your returns.

A restocking fee of 15% may be charged, we will advise via email if a restocking fee will be applied. All goods must be returned in re-saleable condition with original tags and packaging. Buyer may be responsible for the return shipping except in the case of damaged or defective goods. Returns will be processed within two (2) weeks of our receipt of goods.

All returns must be sent to the following address:

Aura Naturale
C/O Returns Department
390 Starke Road
Carlstadt, NJ 07072

 

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